Internal Resource

Brand Guidelines

How we represent PoweredBy. Our voice, our tone, our approach to challenging and transforming organisations.

Customer-CentricSolution-FocusedExpert & Confident
Who We Are

Brand Pillars

These four pillars define how we show up in every interaction. They're non-negotiable.

Challenger

We don't accept the status quo. We push boundaries, ask uncomfortable questions, and drive real change.

Expert

We bring deep expertise and evidence-based approaches. We know what works because we've done it.

Partner

We're invested in your success. We work alongside you, not above you, to solve your challenges.

Results-Driven

We measure what matters. Every engagement is designed to deliver measurable, lasting impact.

Skills deliver.

How We Speak

Voice Principles

Our voice is confident, direct, and challenging, but never arrogant. We speak with authority because we've earned it.

Do

Be direct and confident

Don't

Be arrogant or dismissive

Example

"We've seen this challenge before. Here's what works."

Do

Challenge assumptions constructively

Don't

Criticise without offering solutions

Example

"Have you considered that the real issue might be...?"

Do

Focus on outcomes and impact

Don't

Get lost in process or methodology

Example

"This will reduce time-to-competency by 35%."

Do

Speak to the pain point first

Don't

Lead with capabilities or services

Example

"Leaders struggling to have difficult conversations? We can help."

Do

Use evidence and examples

Don't

Make vague promises

Example

"In our work with [Client], we achieved..."

Adapting Our Approach

Tone by Context

Our core voice stays consistent, but we adapt our tone to the situation. Here's how to calibrate.

Initial Client Engagement

CuriousConfidentWarm

Ask probing questions. Show genuine interest in their challenges. Demonstrate expertise without lecturing.

Proposals & Presentations

BoldSolution-FocusedClear

Lead with the problem you're solving. Be specific about outcomes. Use case studies as proof points.

Delivery & Workshops

ChallengingSupportiveEnergetic

Push participants out of comfort zones. Create psychological safety. Celebrate progress.

Written Communications

DirectProfessionalHuman

Get to the point quickly. Avoid jargon. Write like you speak, with more polish.

Talent matters.

What We Say

Messaging Framework

Use these building blocks to craft consistent, on-brand messaging across all touchpoints.

Level

Tagline

Content

Welcome to Better

Usage

Hero headlines, email signatures, closing statements

Level

Elevator Pitch

Content

We're a consultancy that challenges organisations to think differently about their people challenges. We build capability, change behaviour, and drive performance. We're not afraid to tell you what you need to hear, not just what you want to hear.

Usage

Introductions, LinkedIn summary, about sections

Level

Value Proposition

Content

We combine insider experience from the world's largest organisations with evidence-based consulting approaches to solve your most pressing capability and performance challenges.

Usage

Proposals, website copy, capability statements

Level

Proof Points

Content

25+ years combined experience • 50+ global organisations • Measurable outcomes on every engagement

Usage

Supporting claims, credibility builders

How We Look

Visual Identity

Bold, high-contrast, unapologetic. Our visual identity reflects our challenger mindset.

Colour Palette

Primary Black

#000000 • Authority, Sophistication

Primary White

#FFFFFF • Clarity, Space

Supporting Grey

50% opacity • Hierarchy, Depth

We use a stark black and white palette exclusively. No accent colours. This reinforces our direct, no-nonsense approach.

Typography

OSWALD

Headlines & Titles • Bold, Condensed, Direct

Inter

Body Copy • Clean, Readable, Modern

Playfair Display

Quotes & Numbers • Elegant, Editorial

People make it possible.

How We Engage

Client Engagement Principles

Every client interaction should reflect these principles. This is how we build trust and deliver impact.

01

Start with the Pain

Always lead by understanding and articulating the client's challenge. Show you understand their world before proposing solutions.

02

Challenge Respectfully

Push back on assumptions and surface uncomfortable truths, but always with respect and a path forward.

03

Be the Expert

Clients hire us for our expertise. Share it confidently. Make recommendations. Take a position.

04

Measure What Matters

Every engagement should have clear success metrics. If we can't measure impact, we need to rethink the approach.

05

Build Capability, Not Dependency

Our goal is to make clients better, not to make them need us. Transfer knowledge. Build internal capability.

06

Deliver on Promises

Under-promise, over-deliver. Every time. Our reputation is built on results, not rhetoric.

Design Guidance

Presentations & Documents

When creating proposals, presentations, or client materials, follow these principles.

Less is More

Use whitespace generously. One idea per slide. Let the content breathe. Resist the urge to fill every space.

Bold Headlines

Lead with a strong, clear headline that captures the key message. Supporting detail comes second.

Data Tells Stories

Use data and evidence to support claims. Make numbers large and impactful. Always include context.

Black & White First

Start with our core palette. Only introduce client colours if specifically requested, and sparingly.

Case Study Proof

Include relevant case studies and examples. Real results from real clients build credibility.

Clear Next Steps

Every presentation should end with clear, actionable next steps. Never leave clients wondering what's next.

Remember

"We're not here to tell clients what they want to hear. We're here to help them get better."
ChallengeChangeDeliver

POWEREDBY - WELCOME TO BETTER